0
View Post
July Workgroups Highlight Sepsis Compliance Process Improvements and Patient Satisfaction Excellence

July Workgroups Highlight Sepsis Compliance Process Improvements and Patient Satisfaction Excellence

In July, MVC hosted two virtual workgroup presentations – the first, a rural health workgroup focused on how a sepsis compliance initiative was developed and implemented in a critical access hospital setting. The second, a post-discharge follow-up workgroup, presented a small acute care hospital’s journey to patient satisfaction excellence. The MVC Coordinating Center hosts workgroup presentations twice per month, covering a variety of topics including post-discharge follow-up, sepsis, cardiac rehab, rural health, preoperative testing and health in action.

Rural Health Workgroup July 8, 2025

MVC hosted a rural health workgroup with a presentation by Victoria Durr, BSN, RN, Infection Prevention Coordinator from Scheurer Health. The presentation spotlighted a targeted sepsis compliance initiative and shared key strategies, lessons learned, and outcomes tailored to rural healthcare.

Meeting sepsis bundle compliance requirements set by the Centers for Medicare & Medicaid (CMS) is not only vital for reimbursement and regulatory alignment but also directly tied to improved patient mortality outcomes. As Durr explained, rural hospitals face unique challenges to improving sepsis compliance including agency coverage, fewer staff, and limited diagnostic tools.

As a part of her initial assessment of SEP-1 bundle compliance at Scheurer Health, Durr evaluated her staff’s understanding of the sepsis bundle components and found significant knowledge gaps. Other challenges faced by Schurer Health included limited space to admit directly from the emergency department (ED), an inconsistent sepsis census, and changing admitting privileges. These challenges contribute to downstream impacts to sepsis compliance including limited staff awareness and training, changes to lab orders, and transitions in continuity of care.

In July of 2024, Durr began working through each issue one-by-one with the help of department leadership. She outlined specific strategies Scheurer Health has used to improve compliance including:

  1. Implementation of structured training and process changes to standardize sepsis detection across emergency, inpatient, and inpatient care units
  2. Employed a team-based strategy, pairing clinicians and quality improvement leads to reinforce consistent sepsis protocols across inpatient workflows
  3. Leveraged data analytics to identify gaps and monitor compliance in real time

One key proactive tool Durr developed was a step-wise sepsis worksheet for nursing staff to follow in the case of a sepsis patient (see Figure 1, access PDF here). While this form is not required, in those cases when it has been utilized, Durr has found 100% SEP-1 compliance. A similar summary guide was created for physicians to optimize work flows (see PDF here).

Figure 1. Step-Wise Sepsis Worksheet for Nursing

While Durr notes she has only evaluated data for sepsis cases dating back to July of 2024, she has seen a shift in the areas of SEP-1 non-compliance over time. Analysis revealed that some areas of non-compliance have improved while others have worsened (Figure 2). For example, between Q3 2024 and Q4 2024, non-compliance with antibiotic delivery within a three-hour window significantly declined, while non-compliance with blood cultures being drawn after antibiotic administration increased. However, by Q1 2025 when almost all the strategies outlined above had been implemented, the distribution of SEP-1 non-compliance areas became relatively even. Durr notes that real-time tracking has allowed her team to pinpoint manageable areas of improvement and inform their next steps.

Figure 2. Tracking Areas of SEP-1 Non-Compliance

In the future, Durr notes Scheurer Health will continue to improve SEP-1 compliance through the implementation of a SEP-1 orientation with newly hired ED and acute care unit nurses, the creation of a standardized nurse handoff report, and continued tracking and team report outs on various metrics including length of stay (LOS), mortality, and sepsis related readmissions.

The workgroup presentation and follow-up discussion not only emphasized specific challenges to improving SEP-1 compliance at a rural health center but also offered solutions. Some of the solutions shared with attendees included recommendations to:

  1. Standardize workflows and checklists to build consistency across units
  2. Create on-demand education modules
  3. Utilize checklists available through the electronic medical records (EMR)
  4. Optimize nursing and physician champions
  5. Use data dashboards for real-time feedback

Rural Health Workgroup July 8, 2025 Recording

Post Discharge Follow Up Workgroup July 24, 2025

MVC’s second workgroup in July featured a presentation by Sara Hagerman BSN, RN, Quality Performance Improvement Specialist for University of Michigan Health-Sparrow at the Clinton, Carson, and Lansing sites. The presentation outlined the various pathways UMH Sparrow Carson has taken to improve their Hospital Consumer Assessment of Healthcare Providers and Systems survey (HCAHPS) scores.

HCAHPS is a tool developed by CMS that measures patient satisfaction. The survey consists of 27 questions that measure different aspects of patient care, including communication with providers, hospital environment, medication management, transitions from hospital to home care, and discharge planning. The survey is administered at various points throughout a patient’s stay, and results are used to compare hospitals on a national level.

Hagerman explains that starting about one year ago, the University of Michigan Health-Sparrow Carson devised a plan to not only improve HCAHPS scores but also to decrease readmissions. To do this, they focused on three primary areas:

  1. Evaluation of social determinates of health (SDoH)
  2. Individualized discharge planning
  3. Care facilitator follow-up

After collecting SDoH metrics in the Electronic Health Record (EHR) for about a year, the team aggregated this data to determine the greatest needs within their patient population. They also specifically looked for corresponding readmission cases to determine if readmissions were contributed to by social needs. Hagerman notes they found food insecurity (3.9%), housing instability (4.2%), and transportation needs (3.9%) to be the most common social factors impacting their community.

Transitioning from a micro to a macro-level, University of Michigan Health-Sparrow Carson senior executives next worked with their community partners to support improved transportation and food assistance resources at the local level. They collaborated with local programs to identify new resources for transportation and food assistance and developed pathways to connect patients directly with these resources prior to discharge.

With these resources in place, the team turned to tailoring individualized patient discharge plans. At UMH Sparrow Carson, nearly 90% of patients discharged have a scheduled follow-up appointment with their primary care provider (PCP) prior to leaving the hospital. And for those without a confirmed PCP, teams set a goal to follow-up within 3-7 days or less. Other components of the individualized discharge plans include:

  • Review of SDoH screening and arrangement for appropriate support services
  • Review of home care instructions, medications, and patient education
  • Post-discharge contact information and call-back within 72 hours

Lastly, Hagerman described the third component of their program triad: care facilitators. Care facilitators are nurses embedded in primary care offices whose primary goal is to identify and support chronically ill patients. They can support care transitions, medication management, patient education, and enhance overall experience. Care facilitators can also enroll patients in UMH Sparrow’s Chronic Care Management Program.

Benefits to enrollment in the Chronic Care Management Program include improved care coordination, increased patient engagement, and reduced hospitalizations. Hagerman points to a readmission rate of 5.9% thus far in 2025, compared to a readmission rate in 2024 of 6.95% as evidence of the positive impact this program has had. However, Hagerman notes there are limitations to the availability of this program to patients due to the cost of patient copays.

When it comes to improving HCAHPS scores, Hagerman noted that perhaps the most important lesson learned in this process has been to ensure team members are aware of the content of HCAHPS surveys. “It’s important to understand what patients will be asked about in order to better address potential issues up front”, noted Hagerman and she’s encouraged her team to become more knowledgeable about the survey. Additionally, engaging an interdisciplinary team and sharing data is especially useful to ensure communication and continued progress. The UMH Sparrow Carson leadership team meets in person at their strategy huddle board every other week to discuss progress and next steps (Figure 3).

Figure 3. Tier 2 Strategy Huddle Board

Post Discharge Follow Up Workgroup July 24, 2025 Recording

MVC’s July workgroups specifically highlighted successful quality initiatives at small rural and acute care hospitals in Michigan. Their insights provide a basic understanding of the unique struggles these hospitals face to implement and maintain quality improvement.

MVC welcomes workgroup presenters from across Michigan to share their expertise, successes, initiatives and solution-focused ideas with fellow MVC members. Interested in presenting? Please reach out to us by email or submit a presentation proposal here.

0
View Post
MVC Thanks Presenters from the First Half of 2025

MVC Thanks Presenters from the First Half of 2025

The MVC Coordinating Center wishes to express our deep appreciation for the thirty-four dedicated professionals who stepped forward to present at MVC’s first and second quarter 2025 virtual workgroups and spring collaborative-wide meeting. We know that members have many demands on their time, competing priorities, and requests from other Collaborative Quality Initiatives (CQIs) and professional organizations to present. By sharing their current data, innovative approaches to persistent challenges, best practices, and lessons learned with MVC members, these 34 presenters made important contributions to our shared goals to improve both access to and the quality of healthcare for all Michigan patients. We celebrate you for contributing in this high-value way. You DO make a difference!

Join the MVC Coordinating Center in giving these folks a well-deserved round of applause!

Cardiac Rehab Workgroup

  • Steven Keteyian, PhD, Director of Cardiac Rehabilitation & Preventive Cardiology, Henry Ford Health
  • Greg Scharf, BS, ACSM-CEP, AACVPR-CCRP, Cardiopulmonary Rehab System Manager, MyMichigan Health

Preoperative Testing Workgroup

  • Jennifer Bennett, MBA, BSN, RN, Lead Quality and Patient Safety Coordinator, Henry Ford Health

Sepsis Workgroup

  • Diane Barton, MSN/MHA, RN, CPHQ, CPPS, Director of Organizational/Clinical Quality, Munson Medical Center
  • Alex Callaway, MBA, CPHQ, CPPS, Director of Quality and Patient Safety, Munson Health System
  • Jennifer Bentley, RN, BSN, Nursing Quality Coordinator, Munson Health System
  • Stephanie Bowen, RN, BSN, Nursing Quality Coordinator, Munson Health System
  • Amy Lorenz, RN, BAS, MPA, Lead QI Specialist II Patient Safety & Quality Department, Covenant Healthcare

Post-Discharge Follow-Up Workgroup

  • Zachary Chapman, MHA, Executive Director, Oaklawn Medical Group
  • Morgan Albright, BSN-RN, Director Case/Care Management Population Health, Oaklawn Hospital

Rural Health Workgroup

  • Mary Wozniak, MPH, CHES, Program Manager, Health Systems Interventions, National Kidney Foundation
  • Jill Oesterle, Director of Provider Solutions, Michigan Center for Rural Health, Michigan State University

Health in Action Workgroup

  • Mary Nowlin, PA-C, Physician Assistant, Michigan Medicine
  • Niki Farquhar, MSE, Project Management Lead for Delays in Care Progression Project Workstream, Michigan Medicine
  • Heidi O’Neill, MS, Project Manager Lead for Continuous Improvement Division of Quality, Michigan Medicine
  • Amanda Biskner, RN, Paramedic, CP-C, Community Paramedicine Coordinator, Tri-Hospital EMS, CP/MIH & File of L.I.F.E. Program

MVC’s spring collaborative-wide meeting:

Roundtables

  • Vani Patterson, MPH, FNAP, Administrative Director, Michigan Center for Interprofessional Education, Michigan Medicine
  • Chloe Miwa, MPH, Administrative Fellow, Michigan Medicine
  • Cyndie Bates, Administrative Services for Access & Referral Management and Mobile Health Clinic, University of Michigan Health-Sparrow
  • Whitney Soule, BSN, Nursing Quality Coordinator, Munson Healthcare Cadillac Hospital
  • Keli K. DeVries, LMSW, Program Manager, MOQC
  • Natalia Simon, MBA, MA, Senior Project Manager, MOQC
  • Ashley Bowen, MS, RDN, CHC, Clinical Nutrition Services Manager, Michigan Medicine
  • Amanda Saint Martin, Hospital Programs Manager, Michigan Center for Rural Health
  • Larrea Young, MDes, Multimedia Design Project Manager, Human-Centered Design Project Manager, HBOM, MCT2D
  • Danielle Fergin, LMSW-C, Manager of Integrated Behavioral Health, MyMichigan Medical Group

Poster Session

  • Leslie Johnson, RN, Clinical Quality Improvement Lead, MIMiND
  • Larrea Young, MDes, Multimedia Design Project Manager, Human-Centered Design Project Manager, HBOM, MCT2D
  • Jennifer Bennett, MBA, BSN, RN, Lead Patient and Safety Coordinator, Ascension Macomb-Oakland, River District, and St. John Hospitals
  • Dawn Johnson, BSN, RN, CCM-R, VP, ACO Performance and Growth, Commonwealth Care Alliance
  • Catie Guarnaccia, MSN, RN, CPEN, Quality Initiatives and Operations Specialist, MEDIC
  • Sam Kesterson, LMSW, Project Coordinator, MEDIC
  • Emma Steppe, MPH, Project Manager, MSHIELD
  • Bradley Lott, PhD, MPH, MS, Content Expert, Health Informatics and Social Care Integration, MSHIELD
  • Keli DeVries, LMSW, Program Manager, MOQC
  • Natalia Simon, MBA, MA, Senior Project Manager, MOQC
Image of thank you note in the palms of two hands

Attendees of workgroups and MVC’s spring collaborative-wide meeting appreciate presenters, too! Here are just a few of the many glowing survey responses MVC has received about presenters and their content in 2025.

Attendee testimonials graphic

As a reminder, past workgroups and virtual networking event recordings can be viewed on MVC’s YouTube channel, and presentation slides and materials from MVC’s spring 2025 collaborative-wide meeting can be viewed here.

Do you have valuable information to share?

Whether you are new to presenting or a seasoned pro, MVC’s Engagement team is here to support you every step of the way. From exploring topic ideas, to preparing information, to managing event logistics, our team makes the experience of presenting easy and comfortable. The P4P points you can earn as a presenter are a great benefit to your organization, too! For more information about presenting, contact the MVC’s Engagement team.

0
View Post
MVC Welcomes Manager of Data Analytics Ian Raxter, MPH

MVC Welcomes Manager of Data Analytics Ian Raxter, MPH

I am excited to be joining the Michigan Value Collaborative (MVC) team as Manager of Data Analytics! I look forward to working more closely with this great team to improve the quality of care across the state of Michigan.

Since receiving my Master of Public Health in general epidemiology from the University of Michigan in 2012, I have spent my career in the healthcare data world, working in particular with claims data and the CQIs. After graduate school I worked at Blue Cross Blue Shield of Michigan in the Department of Clinical Epidemiology and Biostatistics, working with Value Partnerships to support the Physician Group Incentive Program. After five years there I joined ArborMetrix where I worked as a Data Scientist with several of the CQIs, specifically the Michigan Emergency Department Improvement Collaborative (MEDIC), Michigan Surgical Quality Collaborative (MSQC), Obstetrics Initiative (OBI), and MVC. Following ArborMetrix, I joined Mathematica Policy Research where I worked on a variety of healthcare research projects for federal, state, and other clients.

It was always a pleasure to work with the MVC team during my time at ArborMetrix, and I’m happy to now join the other side of the table to help lead MVC’s analytic team! Please feel free to connect with me at iraxter@med.umich.edu.

0
View Post
MVC 2025 Spring Collaborative-Wide Meeting Summary

MVC 2025 Spring Collaborative-Wide Meeting Summary

Collaboration in Action: Shaping the Future of Healthcare Across Michigan

The Michigan Value Collaborative (MVC) held its spring 2025 collaborative-wide meeting on Friday, May 9, in Midland. A total of 106 attendees representing 62 hospitals, 6 physician organizations, 6 Collaborative Quality Initiatives (CQIs), and 11 healthcare systems from across the state of Michigan came together to build partnerships and collaborate on approaches to healthcare delivery that will have a long-lasting impact.

MVC Director Dr. Hari Nathan kicked off Friday’s meeting with updates on the MVC Coordinating Center [. He introduced MVC’s newest team members, senior analysts Steven Ellinger and Tanima Basu, and Program Assistant Dinah Pollard. Dr. Nathan also announced the promotion of Jana Stewart to Associate Program Manager and welcomed Dr. Jessica Golbus as the new Co-Director of the Michigan Cardiac Rehab network (MiCR). He provided an update on recruitment progress for Phase II of the RITE-Size pilot and encouraged sites interested in participating to reach out to the MVC Coordinating Center. Dr. Nathan concluded the welcome presentation by highlighting MVC reporting updates. These included new multi-payer preoperative testing dashboard reports added to MVC’s data registry in Q4 of 2024, and five hospital-level push reports with data reflecting P4P Program Year (PY) 2026-2027 selections, statewide health equity, process measures, P4P PY 2024 final scorecards, and ED-based episodes.

Managing Director Mark Bradshaw, MSc, presented a summary of PY 2024 scoring and PY 2026-2027 selections for the MVC Component of the BCBSM P4P Program [SEE SLIDES]. In his summary of PY 2024 scoring, Bradshaw highlighted opportunities for members to leverage MVC resources to optimize P4P scores via MVC’s engagement point menu options and highlighted some of the value metrics that have seen success after their first year of scoring.

The overview of MVC members’ P4P selections included a comparison of the value metric selections that were made for the PY 2024-2025 vs. the PY 2026-2027 program cycles (Figure 1). Bradshaw also reviewed MVC’s new health equity measure and index of disparity before closing with a reminder about upcoming dates relevant to participating P4P hospitals (Figure 2).

Figure 1.

Figure 2.

The meeting then featured MVC’s first Engagement Awards, presented by MVC Engagement Manager Jessica Souva, MSN, RN, C-ONQS. MVC presented the awards to members who went above and beyond in their engagement with MVC to the benefit of the entire MVC membership. Scheurer Health received the award for the most engaged peer group 5 hospital, MyMichigan Collaborative Care organization for the most engaged physician organization (PO), Chelsea Hospital for the most engaged hospital, and Corewell Health for the most engaged health system.

Souva remained at the podium for a presentation on MVC’s 2024 Quality Improvement (QI) survey, sharing details about the survey’s purpose, completion rate, results, and applications [SEE SLIDES]. The four most widely reported QI initiatives included sepsis, health equity, readmissions, and emergency department care, and also aligned with the initiatives reported as highest priority for some of the largest health systems in Michigan (Figure 3). Souva provided specific examples of MVC engagement activities that were developed to specifically support the initiatives reported in the QI survey and address common barriers members reported facing. She urged MVC’s PO members to participate in the 2025 QI survey so that MVC will be better equipped to provide support for PO QI initiatives in the future.

Figure 3.

Before sending meeting attendees to participate in the poster session, Souva shared the responses from the opening virtual ice-breaker question: “What keeps you motivated to continue working in healthcare?” Members credited their teams and making a difference in the lives of patients and families as their motivation to persevere during challenging times. Posters were then presented by partner CQIs such as MEDIC, MOQC, MSHIELD, and MI Mind. Electronic copies of the posters are available on the spring meeting website [LINK]. The MVC Coordinating Center would like to thank all poster presenters for sharing their work.

After the poster session, MVC Associate Program Manager Jana Stewart, MPH, provided a presentation highlight the ways in which MVC collaboratives with other CQIs to help drive local quality improvement efforts in hospitals across Michigan. This included two case studies and unblinded data presentations for MVC’s two value-based initiatives: cardiac rehabilitation utilization and preoperative testing de-implementation. She also presented a use case for a new area MVC is exploring within its ED-based episodes of care focused on behavioral health care and outcomes, also with aggregate and hospital-level unblinded data.

Since the launch of MVC's cardiac rehabilitation initiative in 2020, the work has been incorporated into all aspects of MVC’s portfolio, from dedicated workgroup topics to reporting and related P4P metrics, and it also led to the 2022 launch of MiCR in partnership with BMC2 and the NewBeat program in partnership with HBOM. Cardiac rehabilitation enrollment for patients discharged from a “Main 5” condition (e.g., AMI, CABG, PCI, SAVR, and TAVR), has increased across the collaborative from 24% in 2020 to 34% in 2023, amounting to an estimated 145 lives saved and 243 readmissions avoided. Stewart also shared that the mean days to a patient’s first cardiac rehabilitation visit has decreased from 59 days in 2020 to 46 days in 2024.

Highlights from MVC’s preoperative testing efforts included updates on the RITE-Size pilot—a collaboration largely between MVC, MPrOVE, and MSQC—that supported three MVC member hospitals in reducing their low-value preoperative testing rates in 2024 through a variety of strategies. Stewart called out that members interested in participating in Phase II of the pilot in 2025 or 2026 will be well positioned to both reduce their testing rates significantly and also achieve the full two engagement points for 2025. She encouraged anyone interested to reach out to the MVC Coordinating Center for additional information.

Stewart concluded by sharing aggregate and unblinded data on the prevalence of behavioral health as a co-diagnosis in MVC ED-based episodes, where behavioral health ICD-10 codes such as anxiety disorder, major depressive disorder, and dementia appear as co-diagnoses (Figure 4) in approximately 13% of index ED events. She also shared how those behavioral health rates differ by payer as well as condition and noted that 1 in 3 of ED patients who have a resulting inpatient admission have a behavioral health code noted as a comorbidity.

Figure 4.

After a networking lunch, attendees spent the afternoon participating in roundtable discussions and small group activities on two to three topics [SEE ROUNDTABLE MATERIALS]. During the session, attendees could either join three roundtable discussions or join one roundtable and one small group activity on system approaches to QI. At each table attendees learned about the work of the roundtable facilitator, asked questions, and discussed similar initiatives at their own organizations. In the system activity, MVC members were asked a series of questions about measuring system-level QI, and their responses will help inform MVC’s future work to support health systems across Michigan.

The meeting closed with a reflection of the day spent together, reminders about upcoming meetings, and opportunities for best practice sharing with other MVC members.

If you have questions about any of the topics discussed at MVC’s spring collaborative-wide meeting or are interested in following up for more details, contact the MVC Coordinating Center. MVC’s next collaborative-wide meeting will be in person on Fri., Oct. 10, 2025, in Livonia.

 

0
View Post
MVC Virtual Networking Event: Collaborative Learning in Post-Discharge Follow-up for Sepsis Patients

MVC Virtual Networking Event: Collaborative Learning in Post-Discharge Follow-up for Sepsis Patients

On April 16, 2025, MVC hosted a virtual networking event providing members with an opportunity to make professional connections and discuss strategies for improving post-discharge follow-up for sepsis patients. Forty-six MVC members from thirty-three hospitals and seven health systems participated in the ninety-minute event. 

The event kicked off with an ice breaker activity (Figure 1) and an interactive quiz on common sepsis patient demographics, symptoms, and discharge care best practices.  

Figure 1

Prior to starting the breakout discussion groups, MVC’s Engagement Manager, Jessica Souva, MSN, RN, C-ONQS presented unblinded hospital-level 14-day follow-up after sepsis rates for 30-day inpatient episodes from July 1, 2023, to June 30, 2024. 

The breakout discussions were structured to engage attendees in conversations about challenges and strategies to addressing barriers in patient follow-up after sepsis. This goal was accomplished by providing groups with specific scenarios and types of approaches to improve follow-up after discharge for sepsis patients (Figure 2)

Figure 2

What challenges are MVC members facing related to follow-up after discharge for sepsis patients? 

MVC members reported that sepsis patients often face challenges in scheduling follow-up appointments, not knowing when to contact their provider for early warning signs and being readmitted before their scheduled post-discharge follow-up appointments. Contributing factors include lack of provider ability, incomplete patient or family education, and sub-optimal discharge dispositions.  

What are MVC members doing to improve their rates of follow-up after discharge for sepsis patients?  

During the breakout discussions, attendees shared that they are addressing the identified challenges through a multifaceted approach focusing on patient education, communication, resource access, team collaboration, and data evaluation. 

Patient Education and Empowerment 

  1. Discharge Paperwork: Include a phone number for patients to call with questions or concerns and to schedule follow-up appointments. This allows patients to seek follow-up care sooner. 
  2. Family Involvement: Educate and involve family members to facilitate follow-up care by ensuring they understand the importance. 
  3. Empowering Survivor Stories: Share stories from patient survivors through interviews, surveys, or patient advisory councils. These stories can be used to educate current patients, their families, and providers. 

Communication and Coordination 

  1. Care Coordinator/Nurse Navigator: Assign a care coordinator or nurse navigator as the point of contact post-discharge. Care Coordinators and Nurse Navigators can help patients understand factors influencing readmission and how to mitigate these factors. 
  2. Continuous Communication: Maintain open communication between inpatient and outpatient case managers regarding transitions of care. 
  3. “Call Back Crew”: Build a team to follow up with patients, reinforce education, and use call centers to identify trends and improve follow-up processes. 

Resource Access 

  1. Scheduling Follow-Up Appointments: When possible, schedule follow-up appointments before discharge. 
  2. Discharge Clinics: Block time for a dedicated provider to staff a clinic for patients who do not have or are unable to get an appointment with their PCP. This type of clinic can reduce return ED visits and readmissions by providing support, education, and resources. 
  3. Educate Staff About Under-utilized Resources: Local Area Agencies on Aging can facilitate access to free or low-cost services to improve the home setting for patients aged 65+. Many insurance providers, like Medicare Advantage/BCBSM provide additional support post-discharge with designated case managers.  

Team Collaboration and Internal Processes 

  1. Multi-Disciplinary Approach: Include care management and various therapies to support patient recovery. Ensure all patients receive a physical and occupational therapy evaluation to screen basic functional needs before discharge and determine the best future care setting. 
  2. Unified Team Message: Ensure therapy, physician, and care management teams provide a unified message to patients. 
  3. Improve Team Reliability and Training: Build internal trust and, consequently, patient trust. Provide physicians with training on how to conduct difficult discussions with patients and their families, ensuring patients understand their situation and the benefits of alternative approaches when recommended by medical professionals. 

Data and Evaluation 

  1. Patient Interviews and Surveys: Include a readmission nurse on the patient care team to interview readmitted patients and learn from their experiences.  The readmission nurse can act as a liaison between quality and hospital care teams, highlighting patients needing special attention and collecting feedback. 
  2. Retrospective Review: Complete a retrospective review of the patient’s journey to identify improvements needed in education and communication upon readmission for the same reason. 
  3. Care Transition Programs: Add sepsis patients to Care Transition Programs to trigger alerts for retrospective review of readmission cases and to identify improvement areas. 

What are members saying about the MVC April Virtual Networking Event? 

  • “Very fun and informational event. I like the smaller break out sessions to foster meaningful conversation and then bringing the ideas of the smaller groups to the entire group.” 
  • “Very well organized. I loved the interactive piece.” 
  • “I enjoyed the pre-break out group survey/quiz questions to help with engagement…it is less intimidating to speak up in the smaller groups than when everyone is in on large group.” 
  • “I enjoyed the networking aspect of this event and look forward to others in the near future. MVC Site Engagement Coordinators did a wonderful job facilitating this event and engaging the participants.” 
  • “It was reassuring to hear that many of the hospitals across the state are having the same issues and working on similar projects. It gave me a sense that my own hospital is on the right path.” 

MVC looks forward to hosting more virtual networking events throughout the year to increase collaboration and connection with MVC’s members. If your hospital or organization has a networking topic they would like to share, please email us. We would love to hear from you.   

0
View Post
CQI Spotlight: Michigan Collaborative for Type 2 Diabetes

CQI Spotlight: Michigan Collaborative for Type 2 Diabetes

Type 2 Diabetes (T2D) affects over 1 in 9 adults in Michigan and increases the risk of kidney and cardiovascular disease, hypertension, nerve and eye damage. Although newer interventions have demonstrated effectiveness in treating and preventing T2D, barriers to equitable, widespread dissemination and implementation remain a challenge. Delivering evidence-based diabetes care to all T2D patients in Michigan is essential for creating a future where diabetes is no longer a chronic progressive disease.

With this vision in mind, the Michigan Collaborative for Type 2 Diabetes (MCT2D) launched in 2021 and aims to accelerate implementation of and eliminate barriers to guideline-concordant care, through supporting its participating practices with quality improvement efforts. MTC2D is currently focused on three evidence-based strategies: dietary and lifestyle changes based on the use of continuous glucose monitors (CGMs), guideline-directed antihyperglycemic medications, and low-carbohydrate eating patterns. MCT2D recognizes the importance of utilizing these strategies to reduce T2D incidence and to slow disease progression to improve health in Michigan and lower health care costs.

In three short years, MCT2D’s quality improvement efforts have already resulted in major achievements. As MCT2D Program Director and Associate Professor of Family Medicine at the University of Michigan Lauren Oshman, MD, MPH, stated,

So far, MCT2D has recruited more than 400 primary care, endocrinology, and nephrology practices across the state. Their efforts have resulted in a 12% relative reduction in patients with an A1c greater than 8% from 2021 to 2023, as well as an increase in CGM prescribing from 17% to 31% for patients who were on insulin (2021-2023).

MCT2D’s recent successes stem from its commitment to placing patients at the heart of their efforts. The MCT2D patient advisory board meets six times a year to guide the activities of the collaborative, including reviewing medication handouts, low-carbohydrate meal plans and grocery lists, instructional videos on injectable medications, and guides for using continuous glucose monitoring devices (Figure 1). This ensures materials are accessible and patient friendly. Patients are also invited to attend collaborative-wide and regional meetings to share their stories alongside healthcare professionals, further emphasizing the central role of the patient in MCT2D’s quality improvement initiatives.

Figure 1.

In addition to supporting patients, MCT2D addresses the needs of clinicians by offering guidance on clinical best practices, as well as insurance coverage and cost-related issues. MCT2D also hosts regional meetings twice a year and monthly educational webinars where guest speakers deliver presentations on topics requested by collaborative members. Sessions have covered topics such as “Mental Health and Diabetes,” “Working with Specialists,” and “Metabolic Surgery for Type 2 Diabetes.”

Achieving health equity is essential in all aspects of healthcare, but it is particularly crucial in the prevention and management of chronic diseases. All of MCT2D’s initiatives aim to advance health equity in communities across Michigan, ensuring that everyone—regardless of race, ethnicity, socio-economic status, insurance coverage, or geographic location—has access to high-quality care for T2D. MCT2D has established six health equity goals aimed at reducing the prevalence and complications of T2D, while enhancing the quality of life for all patients (Figure 2). To achieve these goals, MCT2D has launched several equity-focused initiatives, including a collaboration with Michigan Social Health Interventions to Eliminate Disparities (MSHIELD) to complete one-on-one consultations with practices on their social determinants of health screening processes.

Figure 2.

MCT2D’s impact on the quality of T2D care is dependent on strong collaborative partnerships with its 23 participating physician organizations.  While MCT2D brings together physician participants from primary care, endocrinology, and nephrology, it centers the crucial role of other members of the care team, including pharmacists, nurse practitioners and physician assistants, care managers, nurses, and dietitians. As Dr. Oshman explains, "Taking care of people with T2D is a team sport. The strength of our collaborative comes from our diversity."

Over the past year, MCT2D and MVC have collaborated in several ways. MVC provides claims-based data and analytic consultation to support MCT2D in establishing quality improvement benchmarks. MVC also collaborated with MCT2D in 2024 to develop a statewide report on T2D in Michigan. This report provided a comprehensive overview of the demographics, healthcare visits, and prescription utilization patterns of patients with T2D in Michigan. The report highlighted key trends in healthcare utilization within this patient population, including emergency department visits, hospitalizations, and consultations with primary care providers (PCPs) and specialists.

MVC is currently partnering with MCT2D on a value exercise to compare the use of guideline concordant medications and change in cost and outcomes among T2D patients in MCT2D practices compared to non-participating practices. This work significantly enhanced the MVC team's understanding of pharmacy claims data from BCBSM and BCN and provided valuable insights that will inform future projects and analyses using pharmacy claims data.

MVC is proud to partner with MCT2D in advancing T2D care across Michigan. The BCBSM-funded CQIs play a crucial role in driving healthcare quality improvement, and MVC is excited to continue showcasing the innovative contributions of individual CQIs and the ways in which MVC’s data analytics are supporting high-value care initiatives across the portfolio.

0
View Post
Overcoming Barriers to Healthcare Access: A Success Story at Marshfield Medical Center-Dickinson

Overcoming Barriers to Healthcare Access: A Success Story at Marshfield Medical Center-Dickinson

In recent years, the pursuit of high-quality healthcare has pushed an increasing number of organizations to consider how tailored approaches can reduce gaps in outcomes, increase the value of care, and enhance patient experiences with the healthcare system. Reflecting this growing recognition, the Michigan Value Collaborative (MVC) surveyed its members in 2024 to better understand how members were approaching variation in health outcomes across populations. This survey resulted in MVC’s 2024 statewide health equity report [PDF]. With questions focused on data collection, strategic planning, and programming, MVC gleaned a wealth of impactful and innovative solutions already under way in hospitals across the state. To champion and share those stories across the collaborative, MVC will publish quarterly member spotlight blogs that reflect examples of ongoing programs that improve patients’ outcomes and access to care.

For the majority of the surveyed hospitals, the most common focus areas for programming were enhancing access to providers (i.e., telehealth, mobile units, and nontraditional clinic hours), improving access to reliable transportation, offering financial support, and providing translated materials. Although it is common for hospitals to have strategies in place in these areas, the specific approaches are often as varied as the communities they serve.

At Marshfield Medical Center-Dickinson, for example, one way they approach challenges to healthcare access in the community is through dental care programming for low-income patients. Recent studies have established a clear link between oral health and overall health, underscoring the importance of proper dental hygiene as a preventive measure against serious health complications. According to the Mayo Clinic, poor oral health can lead to significant conditions such as endocarditis, cardiovascular disease, pregnancy complications, and pneumonia. Consequently, effective dental hygiene education and preventive care can provide substantial health benefits that extend well beyond oral health alone.

Recognizing the multifaceted benefits of accessible oral healthcare, Marshfield has partnered with Smiles on Wheels to offer monthly dental services—including cleanings, sealants, and fluoride treatments—at their primary care clinic, regardless of the patient's ability to pay. This initiative has been especially beneficial for young children and parents who face financial challenges related to transportation. It also helps families avoid future costs associated with more complex treatments that may result from a lack of preventive care. The program has received positive feedback from the patient population, with many community members expressing their gratitude for the support it provides.

Figure 1. Smiles on Wheels provides dental care services to Marshfield Medical Center-Dickinson patients during wellness care visits.

Photo courtesy of Marshfield Medical Center-Dickinson

Dr. Alexis Cirilli Whaley, MMC-D Pediatrician said, “We are fortunate to have Smiles on Wheels offering dental care to our local children, particularly for those families needing additional support due to economic stressors. The initiative allows for increased access to dental treatment, conveniently scheduled during wellness care visits."

By partnering with Smiles on Wheels, Marshfield Medical Center-Dickinson is leveraging existing resources to create a meaningful impact. This collaboration optimizes the use of available assets and showcases an effective strategy that harnesses the strengths of community partners. Stories like that of Marshfield Medical Center-Dickinson highlight the power of community partnerships in bridging known gaps in care and making a significant difference.

Throughout the coming year, MVC looks forward to showcasing other examples of patient-focused programming that improves the value of care across Michigan’s populations. If your hospital or organization has an initiative they would like to share, please contact the Coordinating Center at Michigan-Value-Collaborative@med.umich.edu – we would love to hear from you.

0
View Post
MVC Welcomes Its Newest Senior Analyst, Steven Ellinger

MVC Welcomes Its Newest Senior Analyst, Steven Ellinger

I’m ecstatic to join the MVC team as a senior analyst and bring my passion for healthcare analytics to the table! I am joining the team with over a decade of experience in healthcare analytics, pricing adjudication, reimbursement analysis, and provider network management. I’ve spearheaded projects to optimize network-level claims reporting and streamline data processes in every role. My background in economics and finance from Western Michigan University has helped me develop a strong analytical mindset, which I’ve applied in roles at Michigan Medicine-Sparrow, IBM Watson Health, McLaren Health Plan, and beyond. Healthcare large data manipulation is a passion of mine and you’ll see me smile each time a question is asked, as I am eager to find the answer.

Prior to joining the MVC team, I enjoyed five years as a pricing analyst at University of Michigan Health Plan (formerly Physicians Health Plan). I was responsible for establishing and maintaining provider fee schedules, ensuring competitive and compliant compensation across a vast provider and facility network. My expertise in SQL, Microsoft Excel, claims processing, and financial reporting have been instrumental in automating adjudication processes and enhancing financial forecasting. I also worked closely with provider relations, contract negotiations, and system configuration, making data-driven decisions to enhance efficiency.

Outside of work, my two kids under five keep me very busy with not a lot of free time. When I do find that time, I love staying active—backpacking, running marathons, and formerly teaching swing dancing. You will find me every year at the Indycar Detroit Grand Prix, at the paddock, pit line, or at the box suites, wishing the race was back at Belle Isle. I am thrilled to be on board and look forward to working with MVC’s members to make an impact on healthcare.

0

MVC Coordinating Center Looking Back at 2021 and Forward to 2022

Let me begin the first MVC blog of 2022 by wishing you all a very happy new year on behalf of everyone at the MVC Coordinating Center. I’ve started my last two recaps with this line and ended with the hope of seeing you all in-person sometime soon. Since we still haven’t quite managed to get together in-person yet, I’d like to reiterate our thanks and gratitude to each of our collaborative members and those hospitals and physician organizations across the country who have continued to work tirelessly against the ongoing pandemic.

The MVC team has remained remote throughout 2021 and not only have we mastered the Zoom mute button, but we’ve continued to provide support to help MVC’s 100 hospital members and 40 physician organizations during this time.  In 2021, the MVC team held two virtual collaborative wide meetings, conducted 62 tailored registry webinars, undertook 58 virtual site visits, delivered 56 custom analytic requests, facilitated 34 workgroups, disseminated 21 push reports, and held five virtual regional networking events. As a result of this activity, the collaborative has welcomed 13 new hospital members to the collaborative.

In addition to these efforts, the MVC Coordinating Center has continued to adhere to our commitment to provide hospitals and POs with increased access to meaningful benchmarked performance data. In May of this year, MVC’s data portfolio grew with the addition of Michigan Medicaid data, and this was recently refreshed in early October. The data range for this data source currently covers 1/1/2015 – 9/30/2020, reflecting index admissions from 1/1/2015 – 6/30/2020. MVC Medicaid claims (Fee-for-Service and Managed Care) account for a total of 319,140 episodes (19.4% of all MVC episodes) and cover 256,889 beneficiaries. Overall, MVC data sources now comprise over 80% of Michigan’s insured population.

We look forward to continuing this growth in 2022 as we strive to improve the health of Michigan through sustainable high-value healthcare. There are a number of new developments in the pipeline for the coming year and I excited to be able to share some of these with you.

New Hospital Push Reports

A number of new reports will be added to MVC’s suite of reporting in 2022, focusing on topics such as COVID-19, Pneumonia, and Health Equity. The Coordinating Center will work closely with members, the wider CQI community, and other stakeholders to ensure the introduction of other new and novel approaches to sharing our data.

New Physician Organization Reporting

Driven by continued communication with members, the Coordinating Center disseminated its first PO-specific report focused on joint replacement towards the end of last year and has identified two new conditions of interest for future development (gastroenterology and hysterectomy). The Coordinating Center will also be working closely with PO members to inform the development of new metrics for the MVC online registry.

Increased Custom Analytics

Over the last year, the MVC team has devoted effort to raising awareness of MVC’s custom analytic offering to members. This has proved successful, with 56 custom projects undertaken for members in 2021 alone. This support will continue into 2022 – if you are interested in learning more, please contact the MVC Coordinating Center (michiganvaluecollaborative@gmail.com).

Emphasizing Equity in Healthcare

Most measures of overall health are worse in the US compared to any other developed country. The state of Michigan in particular ranks poorly in measures of population health, including tobacco use and the inter-related issues of inactivity, poor nutrition, and obesity. The relationship between these poor health behaviors and social determinants of health are closely interlinked and represent a huge opportunity to improve health and healthcare outcomes for targeted patients. In the coming year, MVC will be exploring how best to use its data and engagement platforms to emphasize equity in healthcare.

Collaborative Wide Meetings

The MVC team will continue to hold two flagship semi-annual collaborative wide meetings. These will take place on Friday, May 13th and on Friday, October 28th. The MVC team will also be holding five regional networking events throughout the year and plans to pilot a new ‘Northern Meeting’ in Summer 2022. More details to come.

New MVC Workgroups

The Coordinating Center’s suite of peer-to-peer virtual workgroups will continue to provide a highly accessible online platform for hospital and PO leaders to come together, collaborate, and share practices. In addition to MVC’s Chronic Disease Management, Sepsis, Joint, and Diabetes workgroups, two new groups will be added in 2022. This includes forums focused on ‘Health Equity’ and ‘Health in Action’.

As these activities and other planned developments come to fruition, we will be sure to share updates with you through our various engagement platforms. If you have any questions in the meantime, please do not hesitate to contact the MVC Coordinating Center at michiganvaluecollaborative@gmail.com. Happy New Year, and we look forward to a great 2022 together.

0
View Post
Fall Semi-Annual Meeting Agenda Highlights Health Equity Topics

Fall Semi-Annual Meeting Agenda Highlights Health Equity Topics

The MVC Coordinating Center recently released the full agenda for its forthcoming fall Semi-Annual Meeting on Friday, October 22, 2021, from 10:00-11:30 am. The MVC Coordinating Center holds collaborative-wide meetings twice each year to bring together quality leaders and clinicians from across the state. This year’s theme of “the social risk and health equity dilemma” is reflective of a growing priority within the healthcare system generally, as well as newer activities within the MVC Coordinating Center.

Speakers at semi-annual events are often members who share their stories of success, challenges, barriers, and solutions in pursuing a higher value and quality of care. The speakers outlined on October’s agenda showcase the breadth and depth of knowledge that exists within the collaborative in the health equity space. They also represent a variety of stakeholder groups, including hospitals, physician organizations (POs), Collaborative Quality Improvement (CQIs) programs, and of course MVC Coordinating Center leadership.

The first guest speaker will be Carol Gray, Program Manager of the new Michigan Social Health Interventions to Eliminate Disparities (MSHIELD) CQI. She leads the overall management, performance, and coordination of the MSHIELD program and Coordinating Center team. She has extensive experience managing public health research teams, communicating across and coordinating with multiple partnerships, and linking and engaging with community-based organizations in Detroit and academic faculty at the University of Michigan. Her presentation on, “Aligning Partnerships to Achieve Health Equity,” will speak to that expertise.

The meeting also features the expertise of Dr. Nicole J. Franklin, Assistant Medical Director at the McLaren Bariatric and Metabolic Institute. She provides psychological support to bariatric patients before and after weight loss surgery. In addition, Dr. Franklin is the chair of the Diversity and Inclusion Committee at McLaren Flint and has co-facilitated the Diversity Committee within all three local hospitals’ psychology training programs for the last 10 years. She is an Air Force veteran and a graduate of Wright State University’s School of Professional Psychology. Referencing her work within the greater Flint community, her session will address, “The Health Gap: An Exploration of how one hospital is working to bridge the gaps between health care and social care.”

Another perspective will be brought by Leah Corneail, Director of Utilization and Population Health at the Integrated Healthcare Association (IHA). In this role, she is responsible for leading utilization and cost improvement efforts, ensuring success in risk-based contracts and CMS demonstration programs, and collaborating with community partners to improve population health. Corneail has several years of experience in population health and health policy. Prior to joining IHA, she served as a Senior Project Manager in the Michigan Medicine Population Health Office, where she managed Michigan Medicine’s portfolio of value-based payment models and partnered with operations to implement care transformation initiatives. Leah received her Master of Public Health degree from The George Washington University’s Milken Institute School of Public Health. She will speak to, “IHA Efforts to Screen and Address Patient Social Influencers of Health (SIOH).”

Also representing the approach of a PO will be Melissa Gary, Community Liaison with the Great Lakes Physician Organization (GLPO). In this role, Melissa is responsible for bridging the gap between healthcare providers of GLPO and the local community agencies to better align the mission of GLPO. Utilizing her several years of experience in healthcare and nonprofit organizations, she has built the GLPO social determinants of health process. She is a passionate community servant with the ability to motivate and inspire individuals to identify their own potential and shares in the passion to serve others. Melissa is a graduate from Ferris State University where she studied nuclear medicine and healthcare administration. She has minors in science, biology, pre-pharmacy and paralegal.

Attendees can also expect to hear from MVC Coordinating Center leadership and staff about MVC’s Medicaid data, the MVC Component of the Blue Cross Blue Shield of Michigan (BCBSM) Pay-for-Performance (P4P) Program, and general program updates.

These presentations could be informative and useful for any of the following stakeholders who are welcome to attend:

  • MVC Hospital Site Coordinators and Champions
  • MVC Physician Organization Site Coordinators
  • Quality Leadership
  • Clinicians
  • Managers and front-line staff in the following clinical areas:
    • Population health
    • Chronic disease management
    • Post-acute care
    • Value-based care
    • Care coordination
    • Discharge planning
    • Social work
    • Others whose work addresses health equity or social risk factors

In addition, hospitals that have attended both of MVC's 2021 Semi-Annual Events (May 2021 and October 2021) will be eligible for one additional bonus point toward Program Year 2021 of the MVC Component of the BCBSM P4P Program.

Those interested in attending this informative and collaborative meeting should register here. The MVC Coordinating Center looks forward to a fantastic meeting. See you there!