Helping hospitals turn claims data into meaningful quality improvement (QI) action is central to Michigan Value Collaborative’s (MVC) mission. While MVC has long provided members with access to robust claims-based data and reporting resources, member feedback consistently identified a common challenge: many site coordinators and quality leaders wanted additional support in understanding how to interpret claims data and apply it to their organization’s improvement initiatives.
In response, the MVC Coordinating Center launched a series of site coordinator education modules. This structured learning experience was designed to strengthen claims data literacy while building participants’ confidence in using MVC resources to support local QI efforts. The program combines foundational education with practical application, peer collaboration, and individualized support to create a flexible learning experience that can be tailored to each participants’ needs.
After program registration began in January 2026, interest quickly exceeded expectations leading to the creation of three phased cohorts of quality leaders. To date, 40 site coordinators have enrolled in the program, representing 33 hospitals and 12 health systems, reflecting the growing demand for education focused on translating data into action.
A Four-Module Learning Experience
MVC’s site coordinator education program consists of four live, virtual modules that can be completed sequentially or independently depending on each participant’s experience and learning goals.
Module 1: Understanding MVC Fundamentals
The first module introduces participants to foundational knowledge about MVC including the collaborative’s mission, vision, data resources, P4P program, and engagement opportunities. Participants are additionally encouraged to develop a plan for how to meet yearly engagement goals based on preferred activities.
Module 2: Navigating MVC Data Resources
The second module reviews common claims data terminology and definitions, strengths and limitations of claims data, and explores how claims data can be used to supplement clinical data analyses to support QI efforts. Participants also learn to navigate the MVC registry, interpret push reports and identify meaningful performance measures.
Module 3: Applying MVC Resources to Quality Improvement
The third module examines opportunities to make connections between QI efforts and other aspects of MVC’s programming including fellow CQI collaborations and the MVC Component of the BCBSM P4P Program. This module aims to shift from understanding claims data to identifying applications of MVC resources to QI.
Module 4: Best Practice Sharing and Stakeholder Engagement
The fourth and final module focuses on translating the knowledge gained from the previous modules into the appropriate next steps for QI. Participants will have the opportunity to discuss best practices, challenges, and stakeholder communication strategies with fellow quality leaders engaged in similar areas of QI.
This curriculum is built around four complementary components that reinforce learning and encourage real-word application:
- Foundational Learning: Live virtual sessions introduce key concepts, data resources, and other programmatic materials
- Applied Case Studies: Independent exercises using hospital-specific reports help guide data interpretation and identify QI opportunities
- Individual Coaching: One-on-one support from MVC Coordinating Center offers on-demand assistance with report interpretation and the development of customized reference tools
- Peer Learning Forums: Integrated opportunities to connect with colleagues across Michigan to share experiences, discuss challenges, and exchange successful strategies
Together, these components create a learning environment that extends beyond traditional education by helping participants immediately apply knowledge to their own QI work.
As an example, following Module 2, participants are encouraged to complete a worksheet designed to apply concepts from the 1:1 session to their own organization’s data. Completed worksheets demonstrate strong engagement with the education framework, with participants identifying meaningful opportunities to improve quality of care in a variety of focus areas including readmissions, care transitions, cardiac rehabilitation utilization, and drivers of higher episode spending. Rather than jumping directly to solutions, participants thoughtfully used MVC claims data to generate hypotheses, identify additional clinical and operational information needed, and defined realistic next steps for QI.
A common theme across submissions is recognition that claims data can serve as a starting point for inquiry but must be combined with other data resources to drive QI strategies. Participants frequently identified the need to pair MVC data registry findings with health record data, chart reviews, frontline staff feedback, and internal quality dashboards to better understand underlying drivers. Participants also outlined practical next steps such as engaging multidisciplinary teams, validating findings locally, and integrating MVC data monitoring into existing QI initiatives. These outcomes demonstrate the program’s goal of helping site coordinators translate data insights into meaningful action.
Participant Feedback and Preliminary Outcomes
Evaluation is embedded throughout the education program to ensure the curriculum continues to meet participants’ needs. While the program is in its first year, initial feedback suggests it is already helping participants build confidence in using MVC resources. Following the completion of Module 1, site coordinators have reported an average confidence rating of 4.5 out of 5 in their ability to “describe MVC’s data resources and engagement opportunities.” These early results indicate that the program is successfully establishing a strong foundation for participants as they progress towards applying claims data to QI initiatives within their organizations.
Additionally, participants have highlighted the program’s impact on building both knowledge and confidence:
"Thank you so much for the time and education! I think this is exactly what I need as a new Quality Manager and Site Coordinator. Looking forward to the next module!"
"It was a great learning experience and I'm looking forward to learning more about how we can use this data for process improvement."
"This was a foundational review. I feel very confident with the foundational principles now. I look forward to becoming more comfortable with the claims data and using this data more confidently to improve our performance."
Looking Ahead
MVC’s education modules were designed to bridge the gap between data availability and practical application by combining several complimentary learning strategies. By equipping site coordinators with the knowledge and tools to not only interpret but also apply MVC data to QI efforts, the program aims to strengthen hospitals’ ability to identify improvement opportunities, support evidence-informed decision-making, and advance value-based care across Michigan.
As the program continues to expand, the MVC Coordinating Center is planning to scale up the program by training additional Coordinating Center team members to lead these sessions. Using participant feedback from post-module and post-program surveys, MVC will also continue to refine the curriculum to best meet the needs of site coordinators.
MVC looks forward to welcoming future cohorts of hospital quality leaders to the education program. If interested in joining the next cohort beginning in October 2026, please complete the registration form here.